Shipping & Terms
Shipping
We ship at our discretion! We will not ship a reptile in unsafe weather conditions storms or weather delays are a part of that. Temperatures must be above 38 degrees and below 100 degrees Fahrenheit. These temperature conditions must be met at both the facility where the reptile or amphibian ships from as well as the location of the destination. We ship next day air through Reptiles Express/Fedex.
We are not responsible for carrier delays or mishandling resulting in DOA animals.
Live Arrival Guaranteed
All of our live reptile, amphibian, and invertebrate order deliveries require a signature at the destination address on the first delivery attempt. If no one will be available to receive the delivery, you can choose to have the package held for you at your local FedEx/USPS facility where you can pick it up directly. You must request this when you place your order in the comments section during checkout. If you do choose to have the animal(s) held at your local FedEx/USPS facility, our live arrival guarantee will remain in effect as long as you pick up the animal(s) on the scheduled delivery day. Live 100% Healthy arrival is guaranteed only in the event that temperatures are safe.
In the case of a DOA you must notify us within 12 hours of receipt. Photographic proof will be REQUIRED. If you cannot provide photographs, you will be required to send the expired animal back via next day shipping at your own expense.
Arachnids/Scorpions Priority Mail
We offer the option of shipping arachnids/scorpions through USPS Priority Mail which takes 2-3 days. There is no live arrival guarantee on Priority Mail shipments. PLEASE BE AWARE THAT IF YOU RECEIVE A DOA IT WILL NOT BE COVERED IN OUR LIVE ARRIVAL GUARANTEE.
Animal Sexing
Correct sexing is not guaranteed. Upon request we will do our best to correctly sex any of the animal(s) but correct sexing is not guaranteed.
Special Notes
We do not deliver to P.O. boxes.
There are no deliveries on major U.S. holidays such as New Year's Day, Independence
Day, Memorial Day, Labor Day, Thanksgiving, and Christmas.
We ship at our discretion! We will not ship a reptile in unsafe weather conditions storms or weather delays are a part of that. Temperatures must be above 38 degrees and below 100 degrees Fahrenheit. These temperature conditions must be met at both the facility where the reptile or amphibian ships from as well as the location of the destination. We ship next day air through Reptiles Express/Fedex.
We are not responsible for carrier delays or mishandling resulting in DOA animals.
Live Arrival Guaranteed
All of our live reptile, amphibian, and invertebrate order deliveries require a signature at the destination address on the first delivery attempt. If no one will be available to receive the delivery, you can choose to have the package held for you at your local FedEx/USPS facility where you can pick it up directly. You must request this when you place your order in the comments section during checkout. If you do choose to have the animal(s) held at your local FedEx/USPS facility, our live arrival guarantee will remain in effect as long as you pick up the animal(s) on the scheduled delivery day. Live 100% Healthy arrival is guaranteed only in the event that temperatures are safe.
In the case of a DOA you must notify us within 12 hours of receipt. Photographic proof will be REQUIRED. If you cannot provide photographs, you will be required to send the expired animal back via next day shipping at your own expense.
Arachnids/Scorpions Priority Mail
We offer the option of shipping arachnids/scorpions through USPS Priority Mail which takes 2-3 days. There is no live arrival guarantee on Priority Mail shipments. PLEASE BE AWARE THAT IF YOU RECEIVE A DOA IT WILL NOT BE COVERED IN OUR LIVE ARRIVAL GUARANTEE.
Animal Sexing
Correct sexing is not guaranteed. Upon request we will do our best to correctly sex any of the animal(s) but correct sexing is not guaranteed.
Special Notes
We do not deliver to P.O. boxes.
There are no deliveries on major U.S. holidays such as New Year's Day, Independence
Day, Memorial Day, Labor Day, Thanksgiving, and Christmas.
ALL LIVE ANIMAL PURCHASES ARE FINAL
*** No Refunds, No Exceptions ***